How should I clean my Hunter Douglas window coverings?

You'll find detailed cleaning instructions for all products inside the Our Products section or by downloading our Care & Cleaning brochure . Additional high-level information is provided on our Care & Cleaning page inside the Consider Your Needs section.

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Where can I have my Hunter Douglas window coverings repaired?

 For warranty and/or repair service, please contact the dealer from whom you purchased the product. The dealer will work with the fabricator who assembled the product to promptly repair and/or replace any defective parts or components. If your dealer is no longer in business or you inherited your window coverings (perhaps they came with your new home) and need to find a local Hunter Douglas dealer.

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What warranty do I have with my product?

  Hunter Douglas Inc. warrants that its Hunter Douglas brand window fashion products will be free from defects in materials and workmanship for as long as the original retail purchaser owns the product. For more warranty details, visit Warranty Inquiries. If you have not already registered your product with Hunter Douglas please complete our online Warranty Registration.

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I have young children and safety is a big concern for me. What Hunter Douglas products should I consider?  

All Hunter Douglas products are designed with safety in mind, and provide standard or optional safety features. If you select a   window treatment in the Our Products section, you'll see information about what lifting systems and motorization options are available for that product. Also, you can visit our Safety page, which is located inside Getting Started, for information about our innovative safety features.

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How do I find what levels of energy efficiency, UV protection, privacy and lighting control my window coverings provide?
When you select a Hunter Douglas product from within the Our Products section, you'll be able to see what levels of energy efficiency, UV protection, privacy and lighting control are available for that treatment. For more information about these functional considerations, be sure to stop by

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If I am not the original owner, how can I get my shades repaired?

Depending on the repair, we may be able to provide you with repair parts and instructions free of charge. The other option is to contact your local dealer for assistance. There will be costs associated with the repair. Visit our Dealer Locator to find an authorized dealer near you.

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